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About our store

SimplyPergolas.com is a niche etailer of outdoor garden structures. We were started as a solution to offer a selection of garden enhancements that are unique and interesting, and to offer something different than the overgrown etailers that currently look more like an online flea market.


Delivery Options

SimplyPergolas.com search for the most affordable and reliable shipping service available. We've established relationships with carriers across the country and in Canada to provide a superior shipping service to our customers. You'll be notified of the tracking number so that you can track your package as soon as the order is shipped. Most shipping companies will be able to provide an estimated arrival date of your package, and we encourage you to contact the shipping company directly for that information. Our customer support service is also here to help if you do not get the answers that you're looking for with them. We do also offer enhanced shipping serviced for those that need something other than delivery to your drive, such as bringing the packing inside or a special handling request. If this is your situation, please email us or add a note to the order during the checkout process.


Returns & Replacements

You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Any upgraded shipping costs will not be refunded. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy , where roundtrip shipping costs will be deducted from your refund. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please email us at the address in the Contact Us section.

Regarding replacement parts, please send us an email with as much detail as possible including digital images of any broken parts. We will ship any broken parts that falls under warranty at no cost to you except those items broken outside of warranty or due to abuse.


Contact Us

The most effecient way to contact us is via email at info [at] simplypergolas.com. If email is not available or you prefer to speak to someone, then we are available toll free by phone at 888.637.8636.


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